It appears that your firewall may be blocking Box.net or you are encountering an error.

Please contact your IT administrator to configure your firewall to recognize all sub-domains of .box.net and .boxcdn.net. The ports that should be opened for these domains are 80 and 443.

If that does not resolve the issue, then please submit a support ticket at http://www.box.net/help.
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Help › Problem uploading files

If you are having trouble uploading files, please try the following troubleshooting steps to isolate the issue.

1) Try clearing your browser’s cache (see instructions here). If this does not resolve your issue please proceed to the next step.

2) Within the 'Upload' pop-up window you are presented with two options: 'Add Files' or 'Drag and Drop.' Attempt uploading with the 'Add Files' method instead of 'Drag and Drop', or vice versa.




 
3) Click the 'Settings' link and select the 'Upload Settings' category. Switch the 'Add files type' from 'Auto Detect Upload' to 'Ajax Upload.'
















For the Drag and Drop upload settings, switch to the 'Compatibility' mode.



















4) Please ensure that your web browser is either the latest version of Internet Explorer 7 (click here to download), Safari 3 (click here to download) or Firefox 3 (click here to download).

5) Check to see if you are running the latest versions of Java here and Flash here.

6) If connected to the internet with a wireless card, check to see if the connection to the internet drops intermittently. If this is the case, please be sure to use the Drag and Drop upload method.

7) Try disabling or configuring your firewall to allow Box.net as a trusted site. You may find that your anti-virus software includes a built in firewall.  If you are attempting to access Box.net from an office setting and experience upload issues, then please contact your IT administrator.

If you are still unable to upload files to your Box.net account, click here to contact us by submitting an email ticket.


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